FAQ

Frequently Asked Questions

“What is your Star Rating?”

  • According to the Centers for Medicare and Medicaid Services (www.medicare.gov), Cupertino Healthcare and Wellness Center is a FOUR (4) STAR rated facility.  Overall rating is Above Average, Staffing rating is Above Average, and Quality Measures are Much Above Average.

“What insurance do you accept?”

  • We accept Medicare A, Blue Cross, United Health Care, Valley Health Plan, HealthNet, VA, Medi-Cal, and more.  If you have questions about specific plans and coverage, please contact our Business Office at (408) 253-9034.  We also accept private payment. 

“How long will I be there?”

  • Most of our patients are admitted for short-term rehabilitation.  Depending on their health conditions, our patients stay for one week to three months.  Our average length of stay for our rehabilitation patients is 30-40 days.  We also have long-term care available, based upon availability. 

“How do I choose the right facility for me/my mom/my dad?”

  • Facility Tours: Tour each facility that you are considering.  Pay attention to cleanliness, odors, friendliness of staff, and ask other patients how their experiences have been.
  • Star Ratings: Look up each facility’s rating at www.medicare.gov
  • Services Provided: Ensure the facility you select has the services necessary to provide the required level of care.

“What services do you provide?”

  • We provide a wide range of therapy and nursing services, including: Physical Therapy, Occupational Therapy, Speech Therapy, Orthopedic Recovery, Stroke Recovery, Pain Management, Registered Nursing, IV Therapy, Wound Care, Restorative Nursing, Social Services, Dietetics and more.